FAQs

Delivery FAQs

When will I get my delivery?

Orders can be delivered Monday – Saturday, subject to
delivery area. Deliveries are made between 6am-6pm.

Standard Delivery (Melbourne Metro):
Delivered within 1-2 business days, with free delivery on orders over $50.

Click & Collect (Sunshine Warehouse):
Free collection from our warehouse weekdays - 8am to 7pm.

Outside of Melbourne Metro and Regional Victoria Delivery:
Delivered within 1-3 business days.

Standard Delivery (Nationwide Delivery):
Delivered within 2-5 business days.

 How are my goods packaged for delivery?

Where possible, all of our products are packaged inside eco-friendly boxes. Scan the QR code on the bottom of your box for the best disposal method for our packaging

 Can I pick up my order from your location?

Customers can pick up their orders at our Sunshine West location. With our click and collect service you can order in advance or even for same day pick up. Our click & collect trading hours are 8am to 7pm.

 Can I recieve my order overnight?

At this stage this is something that we do not offer.

 Do you provide ETAs on my delivery?

Unfortunately, we do not offer live tracking for the moment, however you will get notifications throughout the journey of your delivery advising on its near arrival. If you need more help seeking a more narrowed time frame, please feel free to contact our customer service team to assist further here.

 How can I track my order?

You will receive an order dispatch email when your order is sent containing a tracking link.

 Which suburbs or postcodes do you deliver to?

We deliver Australia-wide.

 What will you do with my order if I'm not home to receive?

If you're not at home when your order arrives, our driver will try to get in touch with you to ask if there's somewhere that they're able to leave your order.

On the rare occasion where we're unable to contact you, our drivers will leave your order in a safe place and if one isn't available, or you have asked for it to not be left unattended they will return that to our warehouse to organize re-delivery.

 Will I receive a packing slip or invoice with my delivery?

As we are a purely digital company, no packing slips or receipts will be included in your order. You can download a PDF copy of your invoice in your order confirmation email.

All order confirmations and invoices for your transactions will be emailed to you at the time of finalizing your order. You will also be able to find your order history in your account profile once you are logged in.

Our Product FAQs

What happens if my delivery has been damaged?

If your delivery has been damaged, has expired goods or the part of your delivery is missing please reach out to our customer service team explaining what has happened.  They will be sure to work with you on finding the best outcome and solution for you.

If an item is out of stock and has not been packed in your delivery, a Choced gift card will be issued to the value of the item that was not packed.

Where can I find the nutritional information for a product?

All product nutritional panels and ingredients can be found in the product description.

If you notice a products information is incorrect or missing, for further assistance please reach out to our customer service team here.

My Account FAQs

Do you have a loyalty program?

We do not have a loyalty program, but we'd recommend signing up to our mailing list to find out when new products, brands & specials are launching.

How can my business become a stockist of Choced?

Amazing, we'd love to hear from you. We are always seeking new partners! Just contact us here and a member of our team will be in touch as soon as possible.